Complaints Procedure

Like all solicitors, we attempt to resolve problems that arise from time to time with our services to the client’s satisfaction in a prompt manner.  It is therefore important that you raise immediately any concerns thatyou may have. 

In the first instance, we would ask that you address any complaint you may have to the person dealing with your matter. 

If they cannot resolve the issue, then you can write to Anne-Marie Howard who will then take over conduct of the complaint and hopefully bring it to a satisfactory conclusion for you.  If we do not deal, in your view adequately, with your complaint within 8 weeks of you first raising it with us then you can complain to the Legal Ombudsman.

You can visit their website www.legalombudsman.org.uk or contact them at
PO Box 6806, Wolverhampton, WV1 9WJ, by telephone on 0300 555 0333 or by email to enquiries@legalombudsman.org.uk.
This must be done within 6 months of receiving our response to your complaint.
You are able to raise any concerns regarding a solicitor’s behaviour with the Solicitors Regulation Authority if you feel necessary.
You can visit their website www.sra.org.uk for further information and their contact details.

 

Insofar as costs are concerned, if you have any queries with regard to those would you please follow the procedure set out above.
Otherwise, you are entitled to seek an assessment by the Court of any bill regarding contentious matters. 
In that event you must make an application to the Court under Section 70 Solicitors Act 1974, or any other statute which may replace it, before the expiration of one month from the date of delivery of the bill. 
If the bill is reduced you will be liable for the costs of the application to the Court unless the bill is reduced by 20% or more.