Complaints

In the first instance, we would ask that you address any complaint you may have to the fee earner dealing with your matter, in writing.

If they cannot resolve the issue, then you can write to either of the partners in the firm, Anne-Marie Howard or Sara Green, who will then take over conduct of the complaint and hopefully bring it to a satisfactory conclusion for you.

If we do not deal, in your view adequately, with your complaint within 8 weeks of you first raising it with us then you can complain to the Legal Ombudsman.

You can do this via their website: https://www.legalombudsman.org.uk/make-a-complaint/, or by writing to them at PO Box 6167 Slough, SL1 0EH, or by telephone on 0300 555 0333.

Any complaint to the Legal Ombudsman must be made:

  • within six months of receiving our final response to your complaint;

and

  • no more than one year from the date of the act or omission being complained about; or
  • no more than one year from the date when you should reasonably have know there was cause for complaint.

You are also able to raise any concerns regarding a solicitor’s behaviour with the Solicitors Regulation Authority if you feel necessary.

You can visit their website https://www.sra.org.uk/consumers/problems/ for further information on how to do this.